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Archive for the ‘Problem with a peer’ Category

Team leader

Tuesday, November 4th, 2008

I work in a hospital admitting office. There is a supervisor, a manager and a “team leader”. The team leader is just like me, a senior admitting clerk, but gets pays a dollar an hour more to be the “team leader”.

Today I went to lunch and came back. We work out what time we go to lunch at with other senior admitting clerks. The “team leader” was not around. If she was, I would have dealt directly with her but it is acceptable to say to someone “I was thinking about going to lunch now”. They would just say “OK” and you go. This way the department knows where you are.

Before leaving I notified someone I was going to lunch. When I got back the “team leader” said in front of several employees as I walked into the office, “do you want to go to lunch now” and I said, “I just got back”. To which she said, “why didn’t you let us know? We didn’t know where you were!” and a few more things along that line. A few more sentences. I told her in fact I had told Kim I was going to lunch. Kim said she didn’t remember right then and there so I was feeling nervous, this all taking place in front of people. Not a crisis but an awkward situation to be in. Team leader then let up on me and things returned to normal.

I was talking to “Kim” a bit later on and then she said, “OMG, I do remember you told me you were going to lunch. I will let the team leader know”. But the team leader had left for the day.

I don’t like being confronted in a group like that and in particular when I didn’t do anything wrong!!!!!!!!!! I want to handle this in a way that will send the message to the team leader that it is not OK to start blaming me for things without speaking to me privately. But am I asking too much? Was it just normal office what have you that she didn’t know where I was and when I said “I just got back from lunch” that she was just being spontaneous by confronting me? I don’t want to be ultra sensitive or inappropriate and yet I am not sure if I should let this fly.

I have been on the job a month and kind of feel I want to let it go and also equally feel I want the team leader to know that I don’t appreciate being embarrased in front of others. But am I asking too much? I wouldn’t want to ask her to speak to me privately next time and then have her run to the supervisor and say something like “gee, that new person is sensitive! I didn’t know she was at lunch (even though I now know she was and in fact had told someone she was going) and when she came back into the office all I did was confront her about her whereabouts. Now she is telling me she doesn’t like being spoken to that way”. WHAT IS THE BEST WAY TO HANDLE THIS? Thank you.

Dear Anonymous,

Thanks for your question and back story. Let me throw some thoughts in.

Had Kim remembered that you said you were going to lunch, we wouldn’t even be having this conversation because the situation wouldn’t have occurred. I’m also picking up that you are a very conscientious, dedicated and productive worker. And I’m guessing that there won’t be many situations where you’d be in a position to be confronted by your team leader again, mainly because you don’t seem the type to make many mistakes. I mention this because one option would be for you to chalk this incident up as a misunderstanding that’s been corrected and let it go. After all, you’ve only been there for a month and you may want to get a broader perspective of who your team lead is and how she “manages” others, instead of basing your opinion on this one incident. In other words, lets see how all of this evolves over a period of time and if the problem re-surfaces, then by all means address it.

However, if it goes away, you’ll be glad you held off on confronting this. If, on the other hand, this bothers you so much that it begins to negatively impact your working relationship with your team lead and you cannot let it go, then I’d suggest you do address it with her. The best way is to bring up the “misunderstanding” and to a) make sure she realizes that you did in fact notify Kim that you had left for lunch; and b) ask her, as a favor, to bring any future issues that she might have regarding you to you privately instead of in the open office environment. Tell her why this is important to you and thank her for her willingness to collaborate with you on this issue.

Go to www.askdrmac.com and print out the “Eight Simples Rules to Resolving Conflict and Improving Relationships. It is free and has additional tips you may want to consider. Hope this helps.

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Immature coworkers

Tuesday, November 4th, 2008

Dear Dr. Mac:

This question is regarding my fiance’s coworkers. The other day I called his cell phone around lunchtime and a woman picked up the phone. I asked who it was and she said my name and I asked if he was there and she said, “I don’t know, is he?” I was silent and then I heard her and another woman laughing. She said her name and told me that she would have him call me back. He called me back minutes later and told me that it was one of his bosses and another coworker who picked up the phone. In addition to taking the liberty of answering his personal, non-business, phone, they also decided to read through all of his text messages. They then proceeded to “tease” him about some of the text messages they had read.

He works at a bank and these are adults we are talking about. The phone was in their equivalent of a “break room with the rest of his personal items. It was not out in the workplace nor was it distracting him from doing his job. Am I completely out of line in thinking that this was, not only, an immature thing to do, but an obvious invasion of his privacy? Thank you for your help and I appreciate your feedback.

-Whitney

Hi Whitney.

I don’t think you are over-reacting at all. The act was immature and it was an invasion of privacy. Granted, these women were having fun and felt it was harmless, but that doesn’t excuse the behavior.

In this situation, the onus is now on your fiance to establish some boundaries with his coworkers between his personal and professional life. He doesn’t have to go overboard, but the cell phone is a great example here of personal property where a boundary should exist. It may be fun now to play with coworker’s cell phones and tease each other about personal information, but should a work relationship go astray, all that personal information that was once freely exchanged can backfire and be used for hurtful and detrimental reasons. I’m not trying to be an alarmist, but your fiance is better off not even putting himself at risk. There are many ways to have fun at work and connect with colleagues without having to cross that personal line.

-Dr. Mac

Dealing with bosses and coworkers

Tuesday, November 4th, 2008

Dr. Mac,

I have a boss who has been lying to me for 2 years now. They have all been little lies but, This last one really hit me, and it is hard to confront. She is really mean and she takes the power of being a manger has gone to her head. I have gone to her boss but he don’t care how she treats us. I am afraid to go higher because some one lets them know who did it, and when the big bosses are coming so get them. What should I do????

-Julie

Dear Julie, What I didn’t hear in your story is if you’ve taken your concern directly to your supervisor or not. If you have not said anything to her directly about the lying, or perceived lying, you will have actually reinforced the dysfunctional behavior. This happens because people who do not get feedback on their behavior tend to assume their behavior (in this case, lying) must be acceptable or else someone would say something. Hence, if you have not brought this up to her, that would be the first step. If you need to know how exactly to bring up something like lying, let me know and we can discuss it.

If her boss doesn’t care how your supervisor treats you (which would be sad if that is really true), then I can see three options.

Option 1: Talking to your supervisor directly, as mentioned, is your best bet.

Option 2: Do your best at work and let go of worrying or thinking about the lying. You have to choose your battles and this may not be one of them.

Option 3: Begin applying for other jobs and eventually leave. I would suggest holding off on leaving until you feel you’ve tried everything you could possibly could do. Plus, given this economy, it would be better to already have a job before leaving this one.

Julie, if you do end up talking to your supervisor, I wouldn’t accuse her of lying. Instead, point out the contrary information and ask her if maybe you misunderstood her by accident. This gives her an out and will make her much less defensive and more willing to talk about it. However, if she feels like you are calling her a lier in any way, you will get her wrath and your relationship with her will be even worse than it is now. Not a place you want to be. I hope I’ve given you something to think about. Consider reading my article, “Eight Simple Rules to Resolving Conflict and Improving Relationships” on my website: www.askdrmac.com. It is free.

-Dr. Mac

Coworker’s a jerk

Tuesday, November 4th, 2008

Dear Dr. Mac:

I work with a guy who likes to notice what I do wrong and then will say loud enough for all to hear how I really should be doing my job. He continually corrects my work. If I try to say “I will do it this way” he will argue with me until I give in and do it his way. I give in just to shut him up. I am getting sick of this bully type approach. In fairness I believe he thinks he is being helpful and doing the right thing, but his tone of voice and attitude are way off. Would it be OK if I said, “Alright Ron, I will do that but calm down, relax” or words to that effect? I feel I need to make him aware of his style. And forget about pulling him aside to talk to him. He is a boorish type and it would be better if on the spot I said what I have to say. I just don’t want him to erupt. Thank you. -Stan

Hi Stan.

You are probably right when you say Ron has good intentions. My guess is that he feels like he’s making a worthwhile contribution to others, especially you, by helping out, even if his help is uninvited. And it really is the “uninvited” part that is bugging you the most, along with the occasional attitude that comes with his help. Am I on track here?

If it is easier for you to confront/provide feedback to Ron while he is in the midst of correcting something of yours, then by all means do it that way. The disadvantage is that you might be in a state of anger or frustration at that moment and your comments might be construed as an attack instead of open and honest feedback. Emotions can do that.

Personally, I’d suggest taking him on when there isn’t as much at stake (i.e., when you are at lunch or sitting around together) because emotions will be in check and you won’t have to begin by correcting his behavior. Either way, my advice would be to start your conversation by thanking him for looking after you and pointing out mistakes. I’d then follow that up with a request to hold off on the feedback/making corrections from this point on unless you specifically ask for his input. Let him know that this way you won’t have to rely on him as much and, as a result, can begin to learn all these things on your own. Be sure to thank him again one more time for going out of his way to help you and assure him you’ll be coming to him with further questions.

Stan, you could have this same conversation in the heat of the moment when Ron is correcting you for something. But as I mentioned, if you are riled up, you message won’t be as clear. Your call.

-Dr. Mac

Workplace ethics

Wednesday, October 29th, 2008

Hello, I have a question about workplace ethics and whether I should open my mouth or stay silent. I will try to keep it brief.

I spent 6 months working on a project for my current boss in hopes of a promotion or transfer to another department. Most of this work was done on my own time at home and I willing accepted the challenge as I was being promised that I could “create my own position” for something the company desparately needed (a website for the company’s potential customers). Finally, when the company did take notice and offerred me a raise and position, it was very, very low and I did not feel it even covered the work I had already done, let alone what my new position was worth, so I respectfully declined and stayed in my current position (which I am happy with for now). Granted I was upset that I had spent so much time on this project full of empty promises from my manager, but it was my decision and I decided to live with it.

Shortly thereafter, another employee was quick to accept the offer I had turned down and took over where I had left off. Here is my dilema; since then I have noticed for months this employee has very little knowledge of the position he accepted. He has been stealing code from other websites, removing copyright information from within the code and being so bold as to place his own, made up copyright notice warning others of stealing what he claims to be his own code. Unfortunately, our superiors have no knowledge of website ethics at all and are oblivious of his doings. I have even been notified by coworkers who have overheard conversations between him and other employees working on the project about their plans to use some of my own code that I use on other websites I manage (non work related). I have since taken steps to make sure my code is secure.

Meanwhile, the coworker who’s ethics are in question has convinced our superiors to spend thousands of dollars buying software and scripts that he should have been able to do on his own if he had the knowledge for the position he accepted (of course this is the company’s choice if they agree to do so). It is fair to say that I may have some negative feelings about the little raise I was offerred and I am content in believing that they are getting “what they paid for”. However, I too work for this company and want to see it succeed.

I am not happy keeping quiet about all of this, but I do not want to appear as the “jealous” employee trying to take out his frustration by snitching on another employee. In reality, I just do not approve of his ethics in this matter. I have even confided my concerns in other coworkers and some of them were upset enough about it to mention to my manager what was going on and that I did not want to be the one to bring it up. Apparently my manager is okay with this behavior because he knows about it and is allowing it to continue. He too is guilty of concealing true numbers on departmental reports and falsifying information to his superiors.

I have thought about going to my HR dept to discuss my concerns, but again I do not want to be ostricized for trying to keep work honest (even if it makes the company or employees look bad). Any suggestions?

-Scott

Hi Scott. Thanks for writing.

My sense is that this will not go away for you until you say something. Your frustration is growing by the day and your anger is starting to seep in. Just letting it go is not going to alleviate those growing feelings, and I think you know that. In fact, I believe that telling your coworkers about your observations was an attempt to get heard and validated. Unfortunately, your supervisor didn’t see a problem with your assertions. Of course that was after hearing it from a coworker instead of from you. I should mention here that expecting a coworker to explain the problem to your supervisor without hearing from you, with your expertise, experience, and first-hand knowledge, is a problem in and of itself. Truthfully, only you have the credibility to spell out the concern, not someone representing you.

My suggestion would be to offer your assistance and/or advice to the unethical employee, and let him decide if he wants to tap into your knowledge base on this project. If you can ease yourself into this process, you can have an influencing role in the outcome and be seen as a “team” player. A win-win for all sides. If you simply blow the whistle (which could be a last resort), you will be facing an uphill battle which will also, as you mentioned, call your motives into question.

Scott, when you turned down the opportunity to stay with the project, you also turned down being responsible for the outcome of the project. If you are unsuccessful in partnering with the unethical employee, your choices are to let it go or blow the whistle. My gut feeling is that you should have taken the position when it was offered to you. I base this on the fact that you are having difficulty letting this go. That is why I don’t think that is a reality.

In summary, attempt to partner on this project by offering your help and advice. If that works, do your best to teach and role model what needs to be done instead of criticize and judge. If you help is not taken advantage of, then tell the unethical employee about your concerns and your intent to take the matter to a higher source. This is the respectful thing to do versus doing this behind his back. He needs a chance to correct the situation before you blow the whistle. Hopefully you won’t have to go there.

-Dr. Mac
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My peers are dumping on me

Wednesday, October 29th, 2008

At my new job people come to me for advise all the time. It is true that I am more educated than them and that my work position is partially a support for them, but I have my own work too and having people handing me over their assignments means I have more work that I can handle. As I said, I do not deny that they are less educated, but they could try to find answers for their own questions by searching the Internet or reading some Acts. I do not want to be rude or unhelpful, but I do not think it is fair that I work like crazy while they laugh. How can I politely and tacfully stop them from handing over their work to me? Of course I do not want them to go to my boss and tell him how unhelpful I am, but I really feel they are abusing my help because they simply dare to. And this has to stop asap. What should I do?

-Anne

Hi Anne. Thanks for writing. Hopefully I can lend you some useful advice.

What your situation calls for is a clearer definition of job duties and responsibilities. It is not unusual for there to be some confusion over who does what when things are not spelled out.

My advice would be to ask your supervisor for some guidance on defining the boundaries of your responsibilities in order to help you better define your priorities. By asking for guidance instead of complaining, you demonstrate your willingness to be a team player. And yes, it is the responsibility of the supervisor to create the clarity that you need. Given that, you still will need to bring the issue up.

Anne, one final thought (or red flag for me). I’d let go of the “I am more educated” point that you’ve made a couple of times in your description of the problem. You want to bridge the gap between you and your coworkers, not widen it. Look for commonalities, not differences. That is what teamwork is all about.

Lastly, once things are better defined for you, let your supervisor worry about the work ethic of your coworkers so that you can put your energy into your work. That is what he/she is paid to do.

-Dr. Mac

No respect

Wednesday, October 29th, 2008

Dr. Mac,

I’m kind and easy to get along with and I feel that my coworkers don’t respect me. Coworkers that don’t even rich my knees are talking to me like a drunk man is talking to a waitress. I also suspect that they might be gossiping about me when I am not around (because I’m usually working while they’re wasting time). How can I gain respect and not allow their behavior to affect me?

-Leonida

Hi Leonida. Thanks for writing and sharing your situation.

I need some additional information to help me better understand your situation:

1. What exactly are your coworkers doing that gives you the impression that you are not being respected?
2. Are all coworkers treating you with no respect or just some of them?
3. Explain to me what you meant by, “Coworkers that don’t even rich my knees…” I’m having trouble following that statement.
4. Are you contributing to the problem in any way? If I were to talk with your coworkers, would they have any complaints about you?

Leonida, in order to give you the best advice, it would be helpful to hear your responses to the questions above. With that said, let me take a shot at what to do about changing your relationships with your coworkers.

First, the easiest way to get away from pack behavior (where your coworkers collectively are treating you with disrespect) is by forming unique, individual relationships with each coworker. Do this by:
* Taking a personal interest in each coworker.
* Going out of your way to help anyone that needs help.
* Thanking coworkers when they help you.
* Chit-chating a little more, i.e., “how was your weekend?”
* Sharing a little more about yourself with others.
* Avoiding saying negative things about another coworker behind their back.
* Addressing any problems or concerns that others might have that involve you.
* Offering suggestions and asking for suggestions on how to work more effectively together.

The point is, actively engage in your work relationships instead if disengaging.

Second, talk with your supervisor about this and seek out his/her advice. Oftentimes coworkers go to the supervisor to complain about another employee. Ask your supervisor if he/she has heard any feedback about your from your coworkers or if he/she has some direct feedback for you about the work you do and how well you work with others.

Leonida, forming individual relationships and seeking out advice and feedback from your supervisor are steps I’d recommend either way, regardless how you would answer my initial questions. In December, I’ll be co-hosting the Ask Dr. Mac talk radio show on www.latalkradio.com, an internet radio station. We’ll be taking callers who want advice and council on workplace issues. Consider calling in to the show if you have more questions. Hope this helps a little.

-Dr. Mac

Co-worker lying on timesheets

Wednesday, October 1st, 2008

Dear Dr. Mac,

A woman I work with - we’ll call her Mary - was recently put in charge of keeping my organization’s time cards(I work for the government). She records everyone’s leave (about 25 people), gets their signatures, and then hands it up through two other people to our director. She is also the union liaison for our organization, and over the past three years, has filed more than 10 racial discrimination complaints. She is also having an affair with a supervisor two levels above her. He is married. I do not know her well - she’s told me straight out that because I’m white, “we can’t be friends”.

Today, one of her coworkers (they’re in a different department than I am) came to me and told me that Mary is lying on her own time cards. Mary is taking days off and not using vacation or sick time. She’s putting down that she is working overtime. Mary has to walk through my office and in front of my desk to get to her room, and I know what time she usually gets in. She makes an entrance, too, because she’s always jogging through the office. The second coworker is also a timekeeper, and she collects all the time reports and files them. She knows that Mary is lying. The second coworker is afraid to report Mary - this is exactly the kind of thing that Mary would try to turn into a racial discrimination complaint.

Ethically, I feel like our management has the right to know what is going on, but neither my coworker nor I feel right being a tattle tale. However, what she is doing could effect us all, and it causes us to worry about her ethics since she has access to our social security numbers and other sensitive payroll information. Do you have any advice?

-Lynn

Hi Lynn.

Wow, a loaded scenario to be sure. Let me address as much as I can.

It sounds like you don’t really work directly with Mary yourself, but are concerned because: a) one of Mary’s coworkers shared her assertion with you that Mary is lying on her time cards, and b) Mary has access to your social security number and other sensitive payroll information and you are not sure you trust her with that information. Is that correct?

The truth is, the time card issue is really up to Mary’s coworker to take on or not take on. For you, it is second-hand information and therefore not really your place to address. But let’s talk a little bit about the time card issue just the same. Typically, a supervisor has to sign off on time cards before turning them in. The reason for that is so that he/she can pick up on any mistakes or reporting errors. Even overtime typically has to be authorized. Given that, the system should eventually catch any time card abuses, forcing Mary to have to explain her recorded hours with her supervisor, which is really where this conversation should take place anyway. What I’m saying here is that Mary’s coworker should only take this on if:

a) there is no check-and-balance system in place to catch the abuse, and
b) she can prove that Mary is lying on her time cards.

If both are true, then she should go forward with this. If both are not true, then there is no point in wasting too much energy on this. The truth is, Mary is playing a dangerous game by dating the supervisor two levels above her and continuously filing racial discrimination complaints. These things rarely go unnoticed and eventually blow up in one way or another.

Lastly, always consider having a confidential conversation with HR for advice and guidance. They can usually tell you how something like this would play out and the best way to proceed if it makes sense to move forward with this concern. Hope that helps a bit.

-Dr. Mac

Nasty co-worker

Wednesday, October 1st, 2008

Hi Dr. Mac,

I have recently started a new job, and am working with a particularly venomous girl. I’m new at what I do, and she is much more experienced, so I need a healthy relationship with her. Unfortunately, she is also having an affair with my (married) boss. She goes out of her way to humiliate me in front of him and others, and although I keep the rictus smile fixed, she is getting very tiresome. Your help would be appreciated.

-Charlie

Hi Charlie.

I enjoyed your use of vocabulary. Impressive. Regarding your situation, you may only need a short-term fix since your co-worker is treading on very dangerous ground by dating your boss. My guess is that others in the office have a problem with that as well. Rarely do I see those type of situations play out well in the long run.

Your first responsibility in this situation is to your relationship with the co-worker in question. By that I mean that you have an obligation to address your concerns with her directly. This would let her know that you will assert yourself if need be and hold her accountable for her part in your working relationship. You also don’t want to lower yourself to her level of communication. In other words, don’t give her any material that she can use against you with you-know-who. I think you can be very innocent and subtle in your approach. Something as simple as, “Is there something I’m doing that is bothering you?” can do wonders and it is easy to say. A question like this opens the door and, instead of an attack, it put the onus on her to give you feedback. Keep in mind that there might in fact be something you are doing that is sparking the dynamics. If that is the case, listen to the feedback and merely thank her for it (since you asked). Then you can consider later if it is feedback that your can agree with or not.

Addressing the dynamics between the two of you is the most effective approach for the reasons already stated above. If you don’t do that, you pretty much reinforce the current dynamics because saying nothing is essentially an endorsement of the status quo. That’s my two cents for now. You are the new guy so tread lightly.

-Dr. Mac

Dealing with a co-worker

Wednesday, October 1st, 2008

Dear Dr. Mac,

I am having problem with one co-worker (person A) in my office. I don’t know how to deal with this issue. In our accounting dept we are a group of 4, one being the supervisor, who told me that in his absence the supervisor of the team will be my co-worker (Person A). “ONLY IN HIS ABSENCE”

I am handling AP/AR. Whenever someone wants to make a check like COD check; the person who wants the check goes to my co-worker (person A) for help. My co-worker (person A) who also works for accounting department, comes and tells me “here, can you please make a check for this company right away, it is a COD (cost on delivery).” I then put all my current work aside and start making the check. The problem is she gives me much of the work she doesn’t want to do, even though she is supposed to be doing it. And it is only me she goes to, not anyone else. Is this because I’m the new person? How do I deal with this issue, should I directly go and talk to Person A and bluntly tell her I am sorry I cannot help her because I am busy doing some thing else? (which I really do not have the guts because I need a job, and have bills to pay) How do I put in a professional way? -Please help

Dear Please Help,

In any newly formed working relationship, there is bound to be some role confusion going on. Consider this to be an opportunity to clarify roles and responsibilities instead of thinking anything bad about having to do this. In a perfect world, your supervisor would have spelled out all the roles and responsibilities right about the time you came in. Usually for new employees, that is a very common thing to do. Given that, it is never too late.

Allow me to first answer your questions, although I may be speculating a bit.

First, I don’t know why it appears you are being “dumped” on. It is best in this case to find out before assuming anything.

Second, if the tables were reversed, would you want your co-worker to come to you first or go to the supervisor? I’m guessing that you’d appreciate having the opportunity to clear something up yourself before someone goes to the supervisor. By going to the supervisor, you would be bypassing your colleague and getting into that “parent-child” dynamic where the kids go to the parents to solve a problem with a sibling instead of trying to solve it first themselves. Hence, you will want to try to address/resolve the problem or misunderstanding yourself with the co-worker in question. It is also the most respectful thing you could do and it demonstrates that you will stand up for yourself and assert yourself if need be. Both good messages to send.

Third, you are better off clearing up the issue of “delegation” in general with your co-worker now instead of waiting for the next incident to occur and then saying something. The danger in waiting is that your emotions could peak and you might say something that you could regret or say it in a way that you might regret.

Finally, go into the conversation with the intent of understanding her intent first before responding. The way to do that is to explain what has been happening, using a real example, and then asking her rationale for why she is passing these requests on to you. After she explains herself, acknowledge what she said and ask if you can suggest another way to handle these. Give your suggestion and explain why it would be helpful to you to do it this way. If that doesn’t lead to an agreement and better understanding, let her know that you’d like to also get the input of the supervisor on this issue. Only do that if it still doesn’t get resolved. Most of the time these kind of discussions are not unusual and quickly lead to mutual resolution.

What we have not answered is your comment about you co-worker being in charge “only in his absence.” Truthfully, if you resolve this and future issues as I indicated, you should not have a problem with your co-worker assuming too much responsibility over you. That will be because you have let it be know through this process that you will stand up for yourself. The key is to always be respectful and diplomatic, no matter what.

-Dr. Mac